common questions
Do I need a prescription and if I do, can it be filled
in Canada?
Yes and Yes! By clicking the How
To Order button and following the steps you can order most medications through
our service.
 Can you fill orders for minors under the age of majority?
Prescription orders for minors must have the medical questionnaire and forms
signed by their legal guardian.
Are all prescription products available in Canada?
While most are available, different regulations in each country may cause distribution
under alternative brand names and availability of some medications to be restricted.
We do not sell any narcotic or habit-forming medications.
What related costs can I expect?
There are no hidden fees or unexpected charges. Price includes Physician review
and pharmacy dispensing fee. Shipping is usually an additional $<% MSO.Common.Configuration.ShipFee %> USD. per
parcel but can sometimes change according to weight of parcel.
What kind of shipping charges can I expect?
You are charged one shipping fee for every parcel, not prescription. If all
your medications fit in one parcel, you will pay one shipping fee. (Usually
$<% MSO.Common.Configuration.ShipFee %> USD.)
If I'm married, can my spouse or any members of my family
benefit from all of our prescriptions in one parcel to save on shipping fees?
Unfortunately, in order to comply with the Canadian legislation PHIA(Personal
Health Information Act), it is our responsibility to respect the confidentiality
of each individual's medication information. This confidentiality also extends
to the individual's prescriptions. Therefore, we will only send an individual's
prescription(s) in a parcel that is addressed to the same individual.
Why are your prescription prices so low?
1. The low Canadian dollar increases your buying power!
2. Canadian government price controls cap how much pharmaceutical manufacturers
can charge for brand name drugs.
3. Generic drugs, when possible, may be substituted for additional savings.
What is the lead-time for me to receive my medication?
Prescriptions usually take 10 days to receive after being confirmed by the pharmacy.
(The time frames may vary depending upon the postal services load -as such we
suggest ordering 30 days in advance.)
What if my shipment does not arrive?
After 21 days, we will, at your discretion, either refund the order or reship
the parcel via overnight courier.
How much can I order?
With prescription orders, you are permitted to purchase up to a 3-month supply
(100 days) of each of your medications for which the prescription validates.
If your prescription is written for more than a 3-month supply then we will
fill the remainder as refills as they come due. With non-prescription orders,
you have no limitations (However there may be duties and other related charges.)
Will I pay Canadian sales taxes on my American order?
No. We do not charge any sales taxes on exported orders.
Do you accept American insurance plans for prescriptions?
No, unfortunately not since insurance plans are typically set up to work with
in their country of origin. We will send you, along with your order, a receipt
itemizing the cost of each medication and related charges for your insurance
company to review.
Payment Methods
All orders are processed in US dollars. We accept Visa, MasterCard, American
Express and Western Union. Note:(If paying by Western Union,
please instruct the service representative that the funds are payable to <% MSO.Common.Configuration.Company %>) Postal Money orders and Cashier's Checks are to be paid to <% MSO.Common.Configuration.Company %>, <% MSO.Common.Configuration.Address %> 0N5. Orders will be filled once payment is received.
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In a nutshell, tell me how I get started?
Step 1. Obtain a price quote for the medication(s)
you may need. If you can't find the medication that you need, email us at <% MSO.Common.Configuration.GeneralEmail %>
Step 2. Submit, fax or mail the completed medical questionnaire, order forms
and prescriptions.
Step 3. For first time customers or new medication orders, our Canadian physician
will review your information and prescription. Our Pharmacists and or our Physician
may contact you and or your doctor to confirm and answer any questions.
Step 4. Once the prescription is reviewed and signed by our physician(s) the
pharmacy will fill the order.
Step 5. Your order will be shipped to the delivery address once payment is received.
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